Booking Your Experience
HOW TO BOOK
Simply contact us by email at firstname.lastname@example.org stating your preferred dates as well as your contact details and any questions you might have. We will then reply to you with a response Please leave your best phone or mobile contact.
Alternatively you can call us on 0484 9551 06. Please leave a voicemail if you reach message bank, we will call you back.
To confirm a space you will be required to make a $200 deposit via credit card (no surcharge on deposit payments). Once payment has been processed you will receive a confirmation receipt. Please do not make any travel arrangements until you receive the confirmation of booking email from us.
You will then receive:
Medical clearance document
Health history and pre-exercise screening questionnaire form
(so that we can understand your objectives
Please return the documents to us prior to arriving. The balance of payment is to be made 14 days prior to your arrival.
All payments: (including deposits) are non-refundable.
Reservations cancelled or postponed: more than fourteen (14) days in advance of your arrival are fully transferable and must be used within 12 months from the date of payment.
Postponements: from fourteen (14) days of your planned arrival date will result in 50% of your payment being forfeited and the balance can be used for rebooking within 6 mths of the original booking. This applies to all methods of payments, including reservations confirmed via phone, internet & post.
No refund for early departures. If you are unable to continue for any reason you will forfeit the remainder of your program. No refunds or rebooking to another program date on the remaining days that you don’t attend and no refunds on any of the services. Sorry, there are no exceptions as your place has been reserved for you and on late notice your spot cannot be replaced with another booking.
Illness or injury: Once the guest has commenced the program and is unable to continue for any reason including illness or medical reason the guest will forfeit the remainder of the program. The remainder of the program is non-transferable to another person.